Systems Analyst responsible for requirement gathering and support of business applications. Collaborate with teams to ensure project success in Merchandising, Distribution, and Manufacturing.
About the role
- Senior Business Systems Analyst enhancing IT systems and driving improvements for Wolters Kluwer. Collaborating with stakeholders and managing project goals in a hybrid work environment.
Responsibilities
- Conduct comprehensive evaluations of system requirements and enhancements
- Lead the translation of business requirements into technical documentation
- Create and maintain complex documentation for system functionality
- Oversee and conduct user and system testing with general supervision
- Develop advanced user manuals and training programs
- Manage database maintenance and updates independently
- Coordinate and monitor project schedules and milestones
- Provide expert-level system troubleshooting and user support
- Analyze feedback and data to suggest and implement process changes
- Deliver detailed presentations and reports to senior stakeholders
Requirements
- 5+ years experience in a systems analyst role working with customer facing platforms
- Advanced skills in comprehensive requirements and system analysis
- Experience with API testing tools such as Postman is required
- Mastery in creating and maintaining complex technical documents
- Competent in managing project timelines and deliverables
- High-level troubleshooting and resolving issues
- Extensive understanding of diverse system architectures
- Strong team collaboration and leadership in coordination
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
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