Service Delivery Manager responsible for supporting existing clients and fostering their development at Fellowmind. Ensuring customer satisfaction and managing Microsoft platforms effectively.
About the role
- Assistant Manager/Manager for Strategy & Commercial Advisory at Trivandi, working on advisory projects in global sport and entertainment. Engaging in business development, project delivery, and client management.
Responsibilities
- Act as the primary point of contact for clients, managing relationships and ensuring that project outcomes meet or exceed expectations.
- Support projects from inception to delivery, ensuring that timelines, budgets, and quality standards are rigorously maintained.
- Lead and support the development of proposals, expressions of interest, and RFP responses, ensuring they are compelling, competitive, and aligned with strategic business goals.
- Drive innovation and entrepreneurial thinking within the team, identifying new opportunities for growth and leading initiatives that expand Trivandi’s offerings and market presence.
- Drive collaboration across Trivandi’s global offices, fostering a cohesive and high-performing team environment.
- Provide support to colleagues and to the wider business including central business operations, internal processes etc.
- Participate as a team member on Strategy & Commercial Advisory engagements.
- Carry out financial analysis of projects to highlight key findings relevant to client decision making.
- Participate in marketing and communication activities related to business development initiatives.
- Support the preparation of client reports, documents and presentations, including conducting market research and financial analysis.
- Use numeric and analytical skills to gather, analyse and process client, project or industry data to identify trends and present key findings relevant to the client’s key challenges and opportunities.
- Support with the preparation of presentations, expression of interest submissions, RFP responses, conference event presentations, capability statements other business development initiatives and external marketing material.
Requirements
- Degree-level education.
- Highly numerate, with strong quantitative and conceptual problem-solving ability
- Demonstrated passion for sports and physical activity
- Self-directed, proactive and entrepreneurial
- Demonstrated leadership skills and ability to thrive in a team environment
- Strong interest in sports, entertainment, venues, strategy finance and economics
- Able to work on international projects in different parts of the world, sometimes at short notice
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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