IT Support Specialist managing cloud and on - premises network for CMHA Peel Dufferin. Troubleshooting and resolving IT issues while providing professional user support at the agency.
About the role
- Senior IT Infrastructure Analyst focusing on on-premise operations and ensuring stability in mixed Windows and macOS environments at Trio, a fintech startup.
Responsibilities
- Administer Active Directory: create, modify, and delete accounts, groups, GPOs, OUs, and permissions.
- Maintain access to the legacy Microsoft 365 environment, ensuring access to SharePoint and OneDrive.
- Provide detailed technical support for Apple devices: security configurations, FileVault, permissions, profiles, and network integration.
- Deploy and operate EDR/antivirus solutions: policies, remediation, and reporting.
- Manage FortiGate and Aruba switches: VLANs, NAT, SD-WAN, VPNs, and compliance.
Requirements
- Bachelor's degree completed or in progress in Computer Science, Software Engineering, Information Systems, or related fields.
- Minimum of 5 years' experience in corporate IT infrastructure, Level 2 technical support, and deployment/administration of hybrid environments.
- Strong experience in mixed environments (Windows + macOS).
- Endpoint security management: ESET Endpoint Security for Windows and solutions such as ESET, Jamf Protect, Mosyle, or equivalents for macOS.
- Experience with MDM (Mobile Device Management): familiarity with tools such as Jamf, Mosyle, Intune, Kandji.
- Practical/operational knowledge of AWS: EC2, S3, IAM, Security Groups, VPC, subnets.
Benefits
- Competitive compensation and incentives.
- Hybrid work model (3 days in the office, 2 remote).
- Unlimited sparkling water and soft drinks.
- Opportunities and support for continuous learning and professional development — your growth is part of ours!
Job title
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