Communications & Outreach Specialist role at Tennessee Coalition to End Domestic Violence, focusing on strategies and educational materials for outreach and prevention initiatives.
About the role
- Service Delivery Manager overseeing customer deliveries and ensuring high-quality execution at Trinetix, a tech service provider.
Responsibilities
- Own customer deliveries end-to-end, including communication with customers, suppliers, and internal stakeholders.
- Ensure timely and accurate execution of all delivery activities and system registrations.
- Supervise orders through continuous coordination with internal units and external suppliers.
- Provide regular status updates and proactively communicate any risks or deviations.
- Follow up on internal tasks to ensure successful completion within agreed timelines.
- Coordinate field engineers throughout the delivery lifecycle, including testing and service activation.
- Lead troubleshooting efforts and escalate issues that may impact delivery milestones.
- Prepare and send delivery documentation, including collecting and storing test protocols.
- Manage procurement of local tails, cross-connects, and customer premises equipment (CPE).
- Support early life activities following service activation.
- Participate in customer meetings and support Sales with delivery-related expertise.
- Draft project plans and present them clearly to stakeholders when required.
- Define and align non-standard processes within the organization.
- Assist in reporting and effectively manage high order volumes using appropriate tools.
- Build and maintain strong relationships with assigned customers as part of a cross-functional account team.
Requirements
- Minimum of 5+ years’ experience in Service Delivery within the telecommunications industry.
- Proven track record of successful service delivery and/or project management.
- Strong understanding of telecommunications technologies such as IP, Ethernet, Fibre, DWDM, and colocation infrastructure.
- Experience with network build and design environments.
- Field engineering background including installation, commissioning, and troubleshooting.
- Expertise in Ethernet & IP services (Layer 2, DIA, Cloud).
- Knowledge of DWDM technology and equipment; certifications are advantageous.
- Familiarity with network management systems such as Infinera (DNA) and Ciena platforms is desirable.
- Excellent analytical, organizational, documentation, presentation, and communication skills.
- Ability to work independently and collaborate across borders with cross-cultural awareness.
- Fluent English and German (written and spoken); additional languages are a plus.
- Customer-facing experience is essential.
Benefits
- Continuous learning and career growth opportunities
- Professional training and English/Spanish language classes
- Comprehensive medical insurance
- Mental health support
- Specialized benefits program with compensation for fitness activities, hobbies, pet care, and more
- Flexible working hours
- Inclusive and supportive culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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