Customer Service Team Lead at Luminor responsible for ensuring service quality and team performance in retail banking. Collaborating with cross - functional teams to foster growth and efficiency.
About the role
- Sales Support Representative at TransUnion handling customer inquiries via phone and email. Delivering support to high profile clients while maintaining internal customer rapport.
Responsibilities
- Answers and responds to incoming calls, emails or SalesForce WRs received from customers (internal and external).
- Provides ongoing support for these higher touch accounts and able to support their requests.
- Delivers expedited support to high profile customers providing expedited resolution.
- Provides usage and revenue reports (to name a few) to both internal and external customers in a timely and accurate fashion.
- Build rapport with internal and external customers.
- Completes work in accordance to policy and also reviews for accuracy.
Requirements
- Prior experience in a customer center call center environment (preferably consumer credit reporting) or similar environment in a financial institution.
- Proficient in Excel and running pivots
- Bachelor’s degree from an accredited college of university
- Strong command of systems, procedures and principles relating to credit inquiries and call center practices
- Experience SalesForce, TUBS, SCM, OnBase, PeopleSoft, Vista and OBIEE reporting capabilities.
- Always looking to improve our technology utilization.
Benefits
- flexible time off for exempt associates
- paid time off for non-exempt associates
- up to 12 paid holidays per year
- health benefits (including medical, dental, and vision plan options and health spending accounts)
- mental health support
- disability benefits
- up to 12 weeks of paid parental leave
- adoption assistance
- fertility planning coverage
- legal benefits
- long-term care insurance
- commuter benefits
- tuition reimbursement
- charity gift matching
- employee stock purchase plan
- 401(k) retirement savings with employer match
- access to TransUnion’s Employee Resource Groups
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Loss Prevention Customer Service Associate focusing on preventing store loss and ensuring a positive shopping experience. Collaborating with management and maintaining store safety standards.
Customer Service Professional assisting policyholders with insurance inquiries and upselling services. Requires Allstate Insurance experience in a part - time hybrid role.
Medical Information Customer Experience Specialist providing high - quality technical and medical information at Pfizer. Supporting inquiries in healthcare and ensuring regulatory compliance with a customer focus.
Customer Support Specialist providing technical support for vending machines and payment issues. Handling inbound customer communications and ensuring a professional response with attention to detail.
Customer Service Representative in Kevelaer engaging Dutch clients and facilitating sales processes. Offering customer support and ensuring accurate record keeping in compliance with organizational standards.
Join Lloyds Banking Group as a part - time customer support representative in Lincoln. Provide face - to - face support while learning and growing within the organization.
Operations Support Specialist supporting department workflow and managing productivity for ComPsych with a flexible hybrid schedule.
Tier 1 Support Agent supporting Pet Care software customers through email, chat, and phone. Triaging requests and resolving common issues while ensuring exceptional customer experience.
Customer Support Representative serving customers with inquiries and orders in USA Sales channel. Collaborating with internal teams and providing exceptional service to ensure customer satisfaction.