Third Level Support Administrator in Germany focused on IT infrastructure management and problem resolution. Responsible for server optimization, documentation, and collaboration with service providers.
About the role
- Business Support and Marketing Administrator providing operational and promotional support for enhanced efficiency and brand presence.
Responsibilities
- Update internal communication channels such as intranet, newsletters, email and full team briefs.
- Prepare messaging for key company announcements, updates and changes and submit for approval.
- Promote a culture of open communication and feedback mechanisms.
- Ensure consistent messaging and tone of voice across all platforms.
- Diarise Colleague Engagement check-ins (2 x per year)
- Organise colleague engagement events both in the office and external.
- Assist in organisation of full team events (Summer and Christmas).
- Support Wellbeing and Diversity, Inclusion and Equity initiatives.
- Assist with marketing campaigns to support business development.
- Create marketing materials to promote Solvd. services.
- Write engaging and informative content for internal and external communications.
- Conduct market research to understand customers, needs and competitor landscapes.
- Update Solvd. SharePoint sites, website and social media channels.
- Track key marketing metrics, lead generation, and conversion.
- Identify business development opportunities via tender portals and direct approaches, triage and signpost to the key stakeholders.
- Monitor and track business development opportunities and pipelines.
- Oversee Business Support mailboxes and ensure appropriate responses/actions taken with SLAs.
- Preparation of documents, presentations and reports.
- Credit Card and Expenses for key stakeholders ensuring timely coding and VAT receipts provided.
- Prepare period reports for Credit Card & Expenses for TUK Board.
- Prepare and distribute stakeholder correspondence and packs.
- Provide administrative support to Head of Operations.
- Support compliance with ISO 9001, ISO 45001 and ISO 14001.
- Monitor mandatory safety training, DSE and home working assessments.
- Carry out monthly office audits.
- Record safety metrics, environment metrics and carbon emission related to business travel each period.
- Maintain/replenish first aid boxes.
- Raise PO’s and complete GRN’s as required.
- Cover for Business Support Coordinator including (overflow support) Reception, Business Travel, Supplier Administration, Bus PCN Process, Any other duties as per business requirements.
Requirements
- Educated to HND level in a related subject
- Experience in a fast-paced environment, being able to prioritise and make decisions in a timely manner.
- Experience of marketing and communications.
- Advanced administration skills.
- Creative Thinking - Generating innovative marketing/internal communications campaigns and concepts.
- Digital Proficiency – Excellent IT skills with understanding of digital platforms and website tools like SEO, SEM, social media and advertising.
- Professionalism - Ability to respond to people in a professional and tactful manner
- Confidentiality - Able to demonstrate integrity, honesty, and use the utmost discretion when dealing with confidential information.
- Planning & Organisation - Uses resources effectively to achieve objectives and prioritises workload so deadlines are met while ensuring attention to detail.
- Communication – Excellent written and verbal communication to convey key messaging, campaigns and strategies both internally and externally.
- Flexibility – Accepts need for flexibility and demonstrates willingness to change. Is open to new ideas and listens to other point of view.
- Teamwork – Facilitates teamwork. Is not afraid to seek advice from others. Recognises the need to get things done. A team player that supports colleagues both within the team and the wider business.
- Initiative – Addresses opportunities and problems by improving and adapting new approaches. Makes suggestions to improve service delivery.
- **Desirable:**
- Previous experience in a marketing, social media, or communications role
- Previous experience in an Executive Assistant role
- Formal marketing or communication qualification
- Experience with software packages – Canva or Adobe InDesign, and SquareSpace or WordPress
Benefits
- Discretionary ScotRail Season Ticket (home to work)
- Discretionary bonus scheme
- Hybrid working (after probation)
- Living Wage and Living Hours Accredited
- 34 days holiday (including public holidays) with option to buy additional
- Generous salary exchange Pension Scheme and Life Assurance Scheme
- Optional Health Cashplan Scheme
- Employee Assistance Programme and Wellbeing Support including mental, physical, financial and social
- Flexible dress code where you can Dress for Your Day!
- Social events including Summer Event and Christmas Party
Job title
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