Customer Service Representative handling order management for manufacturing company. Focused on maintaining customer relationships and processing orders efficiently.
About the role
- Community Support Specialist providing accurate data and user engagement at Track Titan, the dominant simracing coaching platform.
Responsibilities
- Provide a professional support presence via Intercom, Discord and email
- Use Photoshop or Affinity to design high-quality graphics
- Maintain and manipulate spreadsheets to track engagement metrics
- Audit community-facing documentation and automated responses
- Support the Community Manager in ensuring all shared data is precise
Requirements
- Fluency in written English is essential
- Evening Availability: We are looking for someone to maintain the 'pulse' of the community during peak global activity
- Spreadsheet Proficiency: You possess Excel and/or Google Sheets skills
- Design Literate: You are proficient in Adobe Photoshop and/or Affinity Suite
- Detail-Orientated: You take immense pride in 'pixel-perfect' work
- Empathetic Communicator: You are friendly and helpful
- Reliable & Professional: You have a high standard for quality
Benefits
- Quarterly learning day and budget
- Full remote/office flexibility according to what works for you with a great London HQ
- Generous options package as a key early employee
- Private pension (for UK employees)
- Private health insurance (for UK employees)
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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