Administrative Analyst managing resource mobilization processes for sustainable solutions at Arcadis. Ensuring efficiency and compliance while collaborating with internal teams and clients.
About the role
- Analista de Infraestrutura managing service operations and team leadership. Requires strong communication and technical support knowledge in hybrid setup.
Responsibilities
- Lead the team / act as the point of contact
- Important: Must be hands-on when required.
Requirements
- Leadership experience
- Extensive knowledge of contact center operations, support, and Microsoft tools (Office, Active Directory, etc.)
- Queue management and preparation and presentation of reports/metrics
- Strong interpersonal skills
- Good communication skills
- Preferred: knowledge of Zendesk
- Advantage: some experience with SAP support
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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