Analyst focused on measuring services and managing contracts and billing accuracy. Collaborating with internal teams, suppliers, and clients for efficient service delivery.
Responsibilities
Analyze compliance of services with contracts, SLAs, performance indicators and technical criteria;
Validate quantities, deadlines, measurement reports and calculation records, ensuring quality and technical compliance;
Perform service measurements according to contracts, service orders and SLAs;
Prepare management reports, performance indicators and variance analyses;
Support contract management, including reading and interpreting contracts and providing support to projects;
Support billing and payment processes;
Monitor indicators and propose improvements to measurement processes;
Ensure proper documentation and compliance with standards and procedures;
Identify inconsistencies and support corrective and preventive actions;
Interact with internal teams, suppliers and clients.
Requirements
Bachelor’s degree in Engineering, Business Administration or related areas;
Experience with service measurement, measurement reports and contract management;
Knowledge of contract analysis, SLAs and performance indicators;
Experience preparing management reports and controlling data;
Attention to detail, critical thinking and organizational skills;
Good communication and ability to interface with multiple stakeholders.
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