Customer Support Specialist assisting clients with technical inquiries via phone and email. Collaborating with the team on customer escalations and industry standard Learnings.
About the role
- Customer Experience Support Lead managing client relationships and operational processes at Topaz. Delivering strategic improvements and ensuring quality service experiences for clients in financial solutions.
Responsibilities
- Responsible for client relationship management, including meetings, communications, and delivery of reports;
- Able to represent the company with clients regarding out-of-scope requests and day-to-day operational issues;
- Possess a strategic vision, driving improvements in both operations and the client experience;
- Identify opportunities within client accounts, in alignment with commercial and service management;
- Assist in recruiting and sourcing new talent for the operation;
- Ensure the proper functioning of all processes within your area of responsibility;
- Lead all operational activities under your responsibility, making the decisions necessary to achieve established results;
- Coordinate the team in your area of responsibility;
- Conduct analyses;
- Customer-focused with an emphasis on delivering the best customer experience;
- Collaborative team player;
- Work in an organized manner, applying processes to daily operations;
- Demonstrate dynamism and adaptability to adverse situations with a collaborative approach.
Requirements
- Experience with customer service processes;
- People management experience;
- Expertise in client relationship management;
- Strong communication skills;
- High level of engagement;
- Availability to travel;
- Analytical ability;
- Knowledge of operational systems;
- Experience providing support in mission-critical environments;
- Undergraduate degree completed (technologist or bachelor’s degree in Computer Science, Information Systems, or related fields);
- Knowledge of fraud detection and prevention (advantageous);
- Knowledge of Web and Mobile development (advantageous);
- Fluent in Spanish;
- Intermediate English (advantageous).
Benefits
- Health and well-being: We offer a range of health plans focused on promoting employee well‑being.
- Personal and professional development: We provide environments, programs, and policies that ensure space and opportunities for growth and learning.
- Flexibility and time off: We offer time to recharge, including a paid day off on your birthday. Hybrid work model.
- Partnerships and discounts: We provide various partner discounts and benefit programs.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Executive delivering service experience to customers and advisers at a savings and investments firm. Balances administrative tasks and customer communication in a hybrid role.
Customer Service Representative providing inbound support for facility services inquiries via phone and email. Building positive customer relationships and coordinating with maintenance departments.
Inbound customer service representative providing phone and email support for facility service requests. Building positive relationships with customers, tracking and resolving issues efficiently.
Agent Onboarding & Support Specialist ensuring agents are compliant and confident in using Lami platform. Guiding agents from onboarding to their first sale with hands - on support.
Customer Experience Specialist serving as the first point of contact for Plan Members and healthcare providers. Providing plan coverage information and customer support via phone, email, and chat.
Customer Service Representative assisting customers with U - Haul products and services inside and outside U - Haul centers. Responsibilities include equipment management, customer education, and rental transactions.
Customer Service Representative assisting clients at U - Haul locations with truck rentals and services. Responsibilities include managing rentals, customer inquiries, and equipment maintenance.
Customer Service Representative at U - Haul assisting customers with rentals and services. Utilizing technology for inventory management and providing customer education.
Customer Service Representative assisting U - Haul customers with products and services. Managing rentals and inventory while ensuring customer satisfaction in Holland, Michigan.