Senior IT Prozessmanager managing internal and external software development requirements for E - Commerce. Coordinating process requirements to achieve efficient digital workflows aligned with corporate strategy.
About the role
- Claim Manager at an E-Commerce company specializing in professional tent solutions and garden products. Leading customer service through ticket prioritization and complaint resolution.
Responsibilities
- Manage and prioritize incoming tickets
- Analyze data and reports, derive actionable recommendations, and prepare reports
- Handle complex complaints, warranty, and goodwill cases
- Serve as an escalation point
- Process partial credits and simple invoice adjustments
- Ensure correct case handling and processing
- Monitor customer reviews and market trends
- Coordinate actions with Sales
- Assist with customer review management
- Support legal and copyright cases in cooperation with legal counsel
- Optimize templates for customer communication
- Conduct product training
- Contribute to the continuous improvement of Customer Service
Requirements
- Completed commercial vocational training or a degree in business administration
- Several years of relevant professional experience, ideally in Customer Service
- Solid knowledge of complaint management
- Customer- and solution-oriented working style
- Native-level German
Benefits
- Financial contribution toward daycare (KITA) fees
- Subsidies for the Deutschland-Ticket (public transport), company pension plan, and sports programs
- Subsidized meal options and bike leasing
- Online academy and tailored training opportunities
- Hybrid mobile-office options
- E-charging stations for cars and e-bikes
- Opportunity for a sabbatical
- Modern offices with height-adjustable desks
- High-quality, customizable technical equipment
- Free drinks and organic fruit
- Team events and after-work socials
- Tent rental available for employees
- Room for initiative and your own ideas
- ... and much more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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