Hybrid UX Research Intern

at TomTom

• Job title: UX Research Intern
• Job type: Internship
• Experience level: Entry level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Amsterdam, Netherlands

About the role

• Research Intern working with UX Researchers to provide insights for TomTom's automotive technology products. Collaborating on user interactions with navigation apps and improving user experiences.

Responsibilities

• Join TomTom as a Research Intern in our UX Research team.
• Collaborate with five UX Researchers to provide user insights that guide product direction and design.
• Influence various TomTom location technology products, focusing on user interactions with navigation apps and assisted driving systems.
• Enhance your skills in user research through active collaboration with product, design, and engineering teams.
• Support a rolling research program, design and execute original studies, develop user personas, and assist the Automotive research team.
• Present findings compellingly to stakeholders across different business units.
• Gain hands-on experience with diverse research methods to refine products and enhance user experiences.
• Coordinate large international research projects.

Requirements

• Currently pursuing a Bachelor’s or Master’s degree with a concentration in Human-Computer Interaction, UX Design, Industrial Design, Human Behavior disciplines, or other related disciplines.
• Ideally, you’re interested in how people navigate vehicles in complex environments, interact with vehicle software and/or technological developments of the Automotive industry, such as AI, autonomous driving, voice assistance, electric cars, etc. Interest in research methodologies is a plus.
• You must be based in the Netherlands and be able to travel to the Amsterdam office twice per week.
• Strong conceptual, verbal, and visual communication skills.
• Working fluency in English.
• Familiarity with qualitative and quantitative user research methods, such as usability testing, contextual interviews, observational studies, surveys, usage analytics, etc.
• Strong interpersonal skills: align, collaborate, engage, convince.
• A team player who is also confident working independently but not afraid to reach out for support and guidance.
• Solid time-management and organizational skills, with attention to detail and ability to handle multiple tasks or projects.
• Proficiency in Microsoft Office, collaborative tools such as Miro and Figma, survey tools, and online usability testing tools.

Benefits

• Valuable research experience in a diverse and dynamic work environment.
• Lasting connections with an encouraging team who is interested in supporting your career development.
• The opportunity to make an impact on a portfolio of TomTom products that empowers businesses worldwide with their location-technology needs.