Senior Product Manager leading Care and Retail experiences at T-Mobile. Collaborating with teams to enhance digital and assisted customer journeys across multiple brands.
Responsibilities
Works in collaboration with VP's, Director's, peers, and team to develop strategy, plans, and outcomes across T-Mobile’s postpaid and prepaid (including Metro by T-Mobile) journeys
Aligns product strategy with business objectives across both brands
Drives cross-functional alignment with Engineering, Design, Research, Marketing, and Business Teams to assess and evolve digital selling experiences across T-Mobile and Metro
Prioritizes features and improvements based on brand-specific customer needs and opportunities
Maintains a strong understanding of the wireless industry, Digital and assisted trends, and competitive positioning
Evaluates how emerging trends impact customer journeys for both T-Mobile and Metro by T-Mobile, and informs roadmap innovation accordingly
May own the lifecycle management of multiple products supporting both brands
Oversees product vision, development of business cases, and roadmap execution across customer acquisition, upgrade, and cross-sell journeys
Develops and drives change management strategies that cascade the vision and align team goals with corporate and brand priorities
Ensures clarity of purpose across postpaid and prepaid product teams
Provides coaching and execution guidance to Product Management team, ensuring effective delivery of brand-aligned experiences
Drives accountability with T-Mobile and vendor partners for performance, funding, and service levels
Facilitates cross-brand budget alignment and collaboration to enhance efficiency and cost management
Requirements
Bachelor's Degree in Computer Science, Business, Engineering, IT or equivalent experience
Master's/Advanced Degree In Business Administration
7+ years of relevant Product Management experience in an agile product development environment
Product Lifecycle Management
Experience in delivering large and complex business/technology initiatives
Proven ability to communicate with Leadership effectively, while employing a high degree of collaboration and influence
Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders
Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data
Experience with Agile backlog/project management tools
At least 18 years of age
Legally authorized to work in the United States
Benefits
medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care
enhanced family support
childcare subsidy
tuition assistance
college coaching
short- and long-term disability
voluntary AD&D coverage
voluntary accident coverage
voluntary life insurance
voluntary disability insurance
voluntary long-term care insurance
mobile service & home internet discounts
pet insurance
access to commuter and transit programs
Job title
Senior Product Manager, Care and Retail Experience
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