Taking charge of the Saúde Plan product at Tivita to enhance healthcare management for clinics. Collaborating with multiple teams to ensure operational efficiency and financial predictability.
Responsibilities
The Health Plans module is one of the platform's core pillars: claim forms, authorizations, billing, integrations with insurers and automations that directly impact clinics' revenue, efficiency and financial predictability.
You will be responsible for the Health Plans product end-to-end, helping Tivita create a new standard in health-plan management:
Define the vision, strategy and roadmap for the health plans module.
Diagnose bottlenecks and simplify complex flows for claim forms, authorizations, billing and reconciliation.
Prioritize enhancements and fixes with a focus on operational efficiency.
Work directly with engineering, design, operations, CX and customers.
Monitor critical operational metrics.
Be the internal reference on how the product works — and how it should work.
Requirements
Exceptional analytical ability and clear thinking to navigate imperfect data.
Practical technical proficiency (APIs, integrations, SQL for investigations).
Strong execution mindset: autonomy, solid prioritization and consistent daily delivery.
High energy and the ability to diagnose complex problems.
Systemic thinking and the ability to simplify workflows.
Excellence in communication and requirement specification.
Comfortable dealing with operations, processes and back-office.
Strong interpersonal skills and the ability to build trust with customers.
Bonus: Experience with health plans, RPA or operational/operational-facing products is a significant plus.
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