Provide technical support for private communications network. Handle customer calls and troubleshoot network issues in operations center.
About the role
- Network Operations Consultant responsible for maintenance and operation of mobile and fixed networks. Lead support efforts for Tier 2 and 3 issues and team training.
Responsibilities
- Responsible for performing maintenance and specialized operation on mobile and primary fixed network systems, providing Tier 2 and 3 support for corrective processes of TIM's Transport network.
- Support the technical training process for Level 1 monitoring and remediation teams, as well as participate in automation of monitoring and troubleshooting processes.
- Diagnose and address simple and complex failures in protection, routing, and resilience protocols in transport networks.
- Interact with Level 3 Support, Engineering, OSS, and vendors when necessary.
- Perform interventions across layers: BBIP: Access, Aggregation and Core. Routers: PE, Edge, Access, Shadow, Edge Core, Outer and Inner Core; Switch: Aggregation, Access and Distribution; UBB: MSAN, Access Service Router, Distribution and BRAS; WiFi: AP up to WLC; Full IP MPLS Metro Multiservice Network: Access, Aggregation, Distribution and Core.
- Perform interventions on equipment such as PDH, PTN, SDH, NG-SDH, WDM, ROADM, Metro Ethernet, and related technologies.
- Participate in projects, processes, tools, and validation of new solutions.
- Prepare incident reports, analyses and inputs for Solutions Management.
- Train Level 1 and Level 2 teams to align knowledge across the area.
Requirements
- Availability to work in shift model (business hours), 5x2 schedule with weekend on-call rotation.
- Knowledge of software, hardware, Linux and Windows.
- Knowledge of Network Design and Architecture.
- Knowledge of fiber optics, reference levels and testing instruments.
- Experience in Continuous Improvement.
- Experience in transmission technologies such as PDH, PTN, SDH, NG-SDH, WDM, ROADM, Metro Ethernet and related technologies.
- Experience with data protocols and technologies such as TCP/IP, VoIP, BGP, OSPF, MPLS, EAPS, xSTP, Metro Ethernet, UBB and related technologies.
- Knowledge of the company's OSS tools is desirable.
- Knowledge of 2G, 3G, 4G mobile networks and VAS is desirable.
- Certifications in the field are desirable.
- Bachelor's degree completed.
Benefits
- Flexible Benefits Program
- Medical and Dental Coverage *
- Medication Benefit *
- Wellhub (formerly Gympass) *
- Food and/or Meal Voucher
- Financial Well-being Program
- Private Pension Plan
- Company mobile phone with unlimited internet and voice allowance
- Discounts and partnerships with over 3,000 companies and institutions, including discounts for your electricity and broadband internet bills
- Online English course extendable to 1 family member or friend
- Internal Training and Development Program
- Profit Sharing
- 'My First Benefit' – Assistance for children up to 2 years old
- Daycare Reimbursement (for parents)
- Flexible work models and schedules
- Happy Day – Day off during your birthday month
- Extended leave for maternity, paternity, marriage and adoption
- Commuter allowance
- And more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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