Senior Service Analyst providing high - quality IT support for investment banks. Coordinating between teams in Brazil and global operations, ensuring efficient service delivery in fintech sector.
About the role
- Professional structuring cross-unit S&OP processes and standardizing methodologies for Grupo Tigre. Focus on driving continuous improvement and aligning stakeholders in the supply chain.
Responsibilities
- Consolidate the global S&OP cycle, ensuring alignment among involved areas and adherence to the established calendar.
- Critically analyze planning data and assumptions, identifying risks, inconsistencies, and opportunities for improvement.
- Prepare executive analyses and strategic recommendations to support short-, medium-, and long-term decisions.
- Standardize and evolve S&OP processes, KPIs, and methodologies, promoting governance and global best practices.
- Act as a business partner to functions and global units, influencing stakeholders and driving continuous improvement across the supply chain.
Requirements
- Bachelor's degree, preferably in Business Administration or Engineering.
- Experience with S&OP.
- Knowledge of WMAPE and Bias.
- Intermediate MS Office skills.
- Intermediate English.
- Basic Spanish.
- Preferred: Postgraduate/MBA or specialization in Supply Chain.
- Knowledge of SAP IBP.
Benefits
- Work schedule: Hybrid (3 days per week on-site)
- Flexible hours
- Meal allowance
- Year-end gift
- Health insurance
- Dental plan
- Life insurance
- Private pension
- Wellhub (formerly Gympass)
- Birthday day off
- Family-friendly policies: extended maternity and paternity leave
- Employee discount on our products
- Annual bonus (profit sharing)
- Up to 50% discounts on medications
- Health and wellness programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior Service Analyst providing IT support to clients in Brazil's fintech sector. Ensuring effective resolution of technical issues and facilitating communication between local and global teams.
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