Quality Assurance Assistant supporting quality assurance team in compliance and continuous improvement initiatives. Involves documenting quality processes and assisting in inspections and audits.
About the role
- Social Worker Quality Assurance role at Thyme Care ensuring high-quality cancer care through audits and training for the social work team. Focus on coaching and clinical standards in a compassionate environment.
Responsibilities
- Conducting routine audits of our social work team’s interactions with members
- Coaching and developing our team of social workers to provide the highest quality care and assisting with conducting training, as needed.
- Evaluate new hire training effectiveness, and provide PIP support, through audits of telephonic social work interactions with members, in addition to supporting documentation, to ensure accuracy, compliance, and value-added interactions that drive positive health outcomes.
- Create individualized training plans, coaching sessions, and feedback for new hires and social work team members, based on identified training gaps and audit findings.
- Conduct check-in sessions with Team Leads/Managers/Director to evaluate training effectiveness, gaps, and areas for improvement.
- Conduct/Support new hire ramp-up auditing and feedback sessions as required.
Requirements
- Master’s in Social Work (MSW) required; LCSW license required. LCSW-S preferred
- At least 3 years of direct experience in oncology or palliative care social work.
- Current or ability to provide documentation of previous Certifications: Certified Oncology Social Worker (OSW-C), Certified Advance Hospice and Palliative Care Social Worker (APHSW-C)
- Experience with coaching, auditing, or training social work or interdisciplinary care teams preferred.
- Strong communication, interpersonal, and mentoring skills.
- Ability to work both independently and as a collaborative team member.
- Technologically fluent—proficient in healthcare systems, remote communication tools (Google Suite, Slack), and EHRs.
- Strong communication, coaching, mentoring, and interpersonal skills
- Ability to work independently and as part of a multidisciplinary team
- Proficiency in using healthcare information systems and educational technology
Benefits
- Professional development opportunities
- Flexible work arrangements
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