IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
About the role
- Senior Brokerage Operations Professional at Thrivent providing operational support for Experienced Advisor transitions. Focused on advisor transitions, account repapering, and meeting regulatory standards.
Responsibilities
- Execute end‑to‑end operational support for Experienced Advisor transitions, including account repapering, broker‑dealer change processing, and related onboarding activities
- Maintain working knowledge of brokerage products, services, systems (including National Financial Services (NFS) and Thrivent platforms), and applicable operational policies and controls
- Manage multiple transition cases simultaneously, tracking milestones, resolving issues, and ensuring timely and accurate completion
- Provide clear, accurate, and timely communication to experienced advisors, business partners, and internal teams regarding transition status and requirements
- Partner cross‑functionally with Distribution teams such as Advisor Transitions and Recruiting, Operations, Compliance, and Digital, Data and Technology (DD&T) to coordinate handoffs and minimize onboarding friction
- Support process improvement efforts and assist team members with processing activities as volumes warrant
Requirements
- College degree or High School diploma with equivalent brokerage or advisory operations experience
- 3+ years of brokerage, advisory, or financial services operations experience
- FINRA Series 7 required
- FINRA Series 65 or 66 required
- Strong written and verbal communication skills with the ability to explain complex operational requirements
- Proficiency in Microsoft Office 365 and applicable brokerage systems
Benefits
- various bonuses (including, for example, annual or long-term incentives)
- medical, dental, and vision insurance
- health savings account
- flexible spending account
- 401k
- pension
- life and accidental death and dismemberment insurance
- disability insurance
- supplemental protection insurance
- 20 days of Paid Time Off each year
- Sick and Safe Time
- 10 paid company holidays
- Volunteer Time Off
- paid parental leave
- EAP
- well-being benefits
- other employee benefits
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