IT Support Technician responsible for supporting Guidepost IT systems and users. Providing technical support and ensuring security measures are met while working in a corporate setting.
About the role
- Customer Support Technician ensuring customers maximize benefits of HR solutions. Engaging with clients to provide exceptional support in a hybrid workplace environment.
Responsibilities
- Responding to incoming queries promptly and efficiently, providing expert assistance with technical and software-related questions via email and phone.
- Acting as the first point of contact for any HR inquiries, ensuring all information is accurate before passing it along to our HR team for further support.
- Engaging new customers with enthusiasm, guiding them through their SafeHR journey, and showcasing the value of our service during onboarding calls to ensure they get the most out of what we offer.
- Serving as the eyes and ears for the development team, identifying and reporting bugs, issues, and customer feedback with precision to help enhance our products.
- Collaborating with your team, sharing insights and knowledge to continuously improve our software and processes, making a real impact on how we serve our customers!
Requirements
- Outstanding communication skills – confidently engage with customers via phone and email, providing clear and helpful support every time.
- Keen attention to detail – ensure accuracy in every interaction, delivering precise information and passing on key details without missing a beat.
- Master multitasker – efficiently juggle multiple customer queries and follow-ups, ensuring nothing slips through the cracks.
- Problem-solving prowess – use your critical thinking skills to tackle technical and software-related challenges, providing quick solutions.
- Team player with a collaborative spirit – thrive in a close-knit team, sharing insights and ideas to continually improve processes and deliver exceptional customer experiences.
Benefits
- Enhanced Parental Leave
- Generous annual leave
- Healthcare Plan
- Annual Giving Day – an extra day to give back to yourself or your community
- Cycle-to-work Scheme
- Pension scheme with employer contributions
- Life Assurance – 3X base salary
- Rewards Program – access to discounts and cashback
- LinkedIn Learning License for upskilling & development
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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