VP leading change management for Contact Center Modernization at Synchrony. Driving comprehensive strategies for successful technology adoption and user readiness across multiple functions.
About the role
- Call Center Representative specializing in support for agents requesting policy changes. Handling calls and processing tasks to meet service goals in a hybrid environment.
Responsibilities
- Handling calls from agents requesting policy changes
- Routing calls throughout the organization
- Entering new first report of claims
- Providing clear, friendly, and jargon-free support
- Processing tasks in work queue to meet service level goals
- Assisting with other projects as needed
Requirements
- High school diploma or equivalent
- Some college preferred
Benefits
- Medical & Prescription Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Short and Long Term Disability
- Flexible Spending Accounts
- Life and Accidental Death & Disability
- Accident and Critical Illness Insurance
- Employee Assistance Program
- 401(k) Plan with Company Match
- Pet Insurance
- Paid Time Off
- Standard first year PTO is 17 days, pro-rated based on month of hire.
- Enhanced PTO may be available for experienced candidates
- Bonus eligible based on performance
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