Drive the renewal lifecycle for Genesys Cloud customer accounts, focusing on retention and revenue growth. Collaborate cross - functionally to ensure customer success and satisfaction.
About the role
- Tender Manager overseeing government and institutional tenders in Saudi Arabia. Leading compliance and customer support activities throughout the tender lifecycle.
Responsibilities
- Manage the full tender lifecycle, including identification, documentation, submission, clarification handling, and award follow-up
- Prepare, compile, and submit tender documents via KSA government and semi-government procurement portals
- Ensure full compliance with commercial, technical, legal, and regulatory tender requirements
- Act as the central coordination point between Sales, Customer Support, Technical Teams, Finance, Legal, Supply Chain, and approved partners
- Support customer-facing teams and senior management with tender-related documentation, updates, and risk assessments
- Maintain accurate tender trackers, submission records, and audit documentation
- Proactively identify risks related to compliance, documentation gaps, or timelines and escalate early
Requirements
- Bachelor’s degree in Business Administration, Supply Chain, Life Sciences, or a related discipline (preferred)
- Proven experience managing government or institutional tenders
- Hands-on experience with KSA tender portals and procurement processes
- Experience working in matrix organizations with multiple stakeholders
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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