Area Sales Manager responsible for revenue growth and relationship building in Downstream division. Leading sales efforts and ensuring customer needs are met with technical solutions.
TS
Hybrid Senior Manager, Customer Demand Planning
Posted 2 months ago
About the role
- Sr. Manager for Customer Demand Planning at Thermo Fisher Scientific, focusing on strategic pharma & biotech customers. Leading customer demand plans and improving collaboration for effective supply decisions.
Responsibilities
- Position your team to be the trusted authority of customer demand plans, leveraging history, customer forecast data, molecule intelligence, industry, and other insights
- Collaborates with Accounts on their manufacturing plans (campaigns), related purchase projections to Thermo Fisher, and seeks to understand the customer dynamics that impact demand signal quality
- Develops, with Commercial, the engagement approach to improve collaboration at the Account sites, articulating mutual benefits of the CDP program to strengthen relationships
- Coaches the team on how best to extract and refine customer intelligence, via customer meetings with clear agendas, inputs, outputs, risks and opportunities
- Ensures effective, high-quality demand Interlock process for Accounts thru alignment meetings with a broad set of stakeholders covering new (future) and repeat (existing) business
- Articulates and educates how Thermo Fisher bioprocessing materials are used in key customer drugs, molecules, and brands, to enrich the forecasting process
- Owns the targeted improvement of customer metrics including forecast accuracy, forecast bias, forecast value add, as well as a robust root cause and corrective action (RCCA) process
- Ensures the development and delivery of a clear and concise update for each Account thru standard operating mechanisms (customer pre-demand reviews, interlocks, SIOP meetings)
- Owns the creation and refinement of the ‘Playbooks’ for consistent training and standard work across the team
Requirements
- BS/BA degree in supply chain, forecasting, Business or operations management
- 7+ years of experience in demand planning, sales operations, forecasting, or customer excellence role
- Understanding of the SIOP or IBP process, statistical forecasting, and Customer Relationship Management (CRM) concepts
- Strong analytics acumen, interpretation of data, and ability to translate into customer insights
- Excellent customer communication skills and problem-solving customer issues
- Pharma/Biotech experience preferred
- Demantra or other Demand Planning Tools experience preferred
- Salesforce.com CRM experience preferred
- Power BI experience preferred
- Professional certification such as CPIM or CSCP preferred
- Project Certification (Lean Six Sigma Belt or PMP) preferred
Benefits
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
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