Field Service Engineer ensuring peak performance of scientific instruments at Thermo Fisher Scientific. Installing, maintaining, and repairing high-value analytical instruments while building customer relationships.
Responsibilities
Install, maintain, and repair a diverse range of high-value analytical instruments
Ensure sophisticated scientific instruments operate at peak performance
Deliver exceptional technical service while building strong relationships with customers
Solve complex problems to help customers achieve breakthrough discoveries
Requirements
Bachelor's Degree, no prior experience required
Experience installing, troubleshooting, and repairing sophisticated analytical instruments preferred
Preferred Fields of Study: Engineering (Electrical, Electronics, Mechanical, Biomedical) or related scientific field
Advanced degrees or specialized certifications are a plus
Strong electronics and mechanical aptitude with ability to diagnose issues down to component level
Excellent customer service skills and professional demeanor
Strong verbal and written communication abilities
Fluency in English required; additional language skills welcome
Demonstrated problem-solving capabilities and analytical thinking
Proficiency with Windows operating systems, MS Office, and service management software
Ability to read and interpret technical diagrams, schematics and documentation
Valid driver's license and ability to travel up to 50-75%
Physical ability to lift up to 50 lbs and stand for extended periods
Experience with ultra-high vacuum systems and high voltage equipment preferred
Availability to work flexible hours and respond to emergency service calls
Must be able to obtain necessary credentials to access customer facilities
Strong organizational skills and ability to manage time effectively
Collaborative mindset with ability to work independently
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