On - Site Warehouse Manager responsible for managing a team at a distribution center. Ensure operational excellence and maintain customer relationships while overseeing site performance.
About the role
- Multi-Unit Warehouse Manager overseeing 3PL fulfillment operations across four U.S. distribution centers for beauty and fragrance brands. Driving operational excellence and client-focused execution while managing multi-site teams.
Responsibilities
- Lead and optimize 3PL fulfillment operations supporting beauty and fragrance brand partners across four distribution centers
- Ensure service-level agreements (SLAs) are consistently met or exceeded, including order accuracy, turnaround times, compliance, and reporting
- Oversee value-added services critical to the beauty and fragrance industry, including labeling, kitting, retail compliance preparation, and quality control
- Serve as a senior operational partner to internal and external stakeholders, translating client requirements into executable warehouse processes
- Provide direct and indirect leadership of inbound, outbound, inventory control, shipping, and receiving teams across all facilities
- Establish standardized workflows, KPIs, and operating procedures across a multi-unit environment
- Lead by example by setting performance expectations while fostering accountability, adaptability, and continuous improvement
- Maintain strict inventory accuracy and traceability using ERP, WMS, EDI, and mobile computing tools
- Ensure proper handling of regulated beauty and fragrance products, including lot control, expiration tracking, and quality assurance processes
- Partner with Supply Chain and Compliance teams to meet retailer, brand, and regulatory requirements
- Develop and manage KPI frameworks focused on efficiency, accuracy, cost, safety, and service levels
- Drive root-cause analysis to minimize chargebacks, shortages, damages, and compliance failures
- Identify and eliminate process pain points while scaling 3PL capabilities to support growth
- Ensure safety standards exceed industry benchmarks across all facilities
- Proactively identify operational risks and implement preventative controls
- Championing a safety-first culture across all warehouse environments
- Partner with Human Resources to recruit, onboard, train, and develop warehouse leadership and hourly teams
- Coach Distribution Center Managers and supervisors to elevate performance and leadership effectiveness
- Build bench strength and succession planning for critical operations roles
- Manage carrier relationships (UPS, FedEx, DHL, regional carriers) with a focus on service reliability and cost efficiency
- Evaluate vendor performance and drive continuous improvement initiatives
Requirements
- Bilingual: English & Spanish preferred
- High School Diploma Required. Associate or bachelor's Degree preferred.
- Minimum 10 years of warehouse and fulfillment leadership experience, with a strong emphasis on 3PL operations
- Demonstrated experience supporting beauty, fragrance, cosmetics, or regulated consumer goods strongly preferred
- Proven success managing multi-site distribution networks
- Advanced proficiency in Excel and Google Workspace
- Hands-on experience with ERP, WMS, EDI, and mobile warehouse systems
- Strong analytical mindset with the ability to translate data into operational improvements
- Excellent written and verbal communication skills; comfortable interfacing with senior leadership and external partners
- Highly organized, detail-oriented, and execution-focused
- Ability to manage multiple priorities in a fast-paced, client-driven environment
- Willingness and ability to travel up to 60%
- Ability to lift up to 50 lbs regularly
Benefits
- Phenomenal discounts on products within the beauty industry and beyond
- Medical, Dental, and Vision along with supplemental benefits available after 60 days
- 401 (k) available after 1 year of service with up to a 4% match
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