Collecting delinquent accounts for Truist, a financial services company. Achieving performance expectations and providing exceptional client service.
AG
Hybrid Billing and Collections Specialist
Posted last month
About the role
- Billing and Collections Specialist processing weeky billing for customer accounts in healthcare staffing. Focus on accuracy, compliance, and financial controls in a hybrid work environment.
Responsibilities
- Accurately process weekly billing for all customer accounts, ensuring invoices are generated, submitted, and reconciled on time.
- Manage billing through multiple customer platforms and electronic systems, adapting to client-specific requirements.
- Apply, track, and reconcile customer payments, deposits, credits, and adjustments in a timely manner to maintain accurate account balances.
- Review all billing documents for completeness, accuracy, and compliance with company policies, contracts, and regulatory standards.
- Serve as a primary point of contact for client billing inquiries, providing clear, professional, and timely resolutions.
- Generate, review, and distribute recurring and ad hoc billing and collections reports to support leadership decision-making.
Requirements
- 2–4 years of experience in billing, accounts receivable, or collections (industry-specific experience is a plus).
- Experience with accounting/ERP systems and electronic billing portals.
- Strong understanding of billing processes, invoicing, and collections practices.
- Proficiency in Microsoft Excel (pivot tables, VLOOKUP preferred) and Microsoft Office Suite.
- Ability to analyze account reconciliations and resolve discrepancies effectively.
- High level of integrity and confidentiality in handling financial information.
Benefits
- Opportunities for overtime may be available based on business needs
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