Customer Success Junior managing SMB clients' journeys and ensuring satisfaction on Wake Commerce platform. Collaborating with internal teams and supporting customers in tech utilization.
About the role
- Integrated Logistics Support Specialist joining Thales to support engineering changes for the Royal Canadian Navy’s vessels. Lead logistics support requirements and ensure essential documentation updates are managed.
Responsibilities
- Lead development and definition of system ILS requirements within engineering changes, ensuring all logistics support needs are addressed.
- Identify and coordinate updates to existing ILS documents affected by ECs.
- Attend and support Equipment Design Reviews and Technical Interchange Meetings as required.
- Collect and analyze Reliability, Availability, and Maintainability (RAM) data to support maintenance planning and sparing analysis.
- Review subcontractor documentation to identify and document maintenance and support requirements.
- Perform and support reliability analyses including Reliability Block Diagrams (RBDs).
- Collect and coordinate technical data for Product and Logistic Support Analysis (LSA), including Functional Failures, Failure Modes, Effects and Criticality Analysis (FMECA), Level of Repair Analysis (LORA), Maintenance Task Analysis, Sparing Analysis, and Provisioning Documentation.
- Prepare and deliver Maintenance Plans, Preventive Maintenance Schedules, and Instructions.
- Support the development and review of User Manuals and Training Materials.
- Assist in the preparation of technical proposals and support Life Cycle program plans.
- Support scope management activities by defining and controlling work package deliverables, evaluating client requests, and ensuring adherence to the Statement of Work (SOW).
- Assist in planning and scheduling efforts; coordinate timelines with project managers and other Work Package Managers (WPMs).
- Assist in identifying and managing personnel, equipment, and materials required for work packages.
- Support budget monitoring and cost control activities; assist in financial and progress reporting.
- Identify and support the mitigation of risks associated with work packages; escalate issues as required.
Requirements
- Degree/diploma in Engineering or Technology, or equivalent military/industry background in logistics support.
- Minimum 10 years of experience in Logistic Support Analysis and sustainment management, ideally on DND, RCN, or CCG programs, or in naval/marine/shipbuilding environments.
- Advanced expertise in logistics and reliability analysis methods (LSA, MTA, RAM, FMECA, LORA).
- Proficiency with LSA and supportability tools such as OmegaPS LSAR Database, Windchill Risk and Reliability, MIL-HDBK-217, WQS Prediction, WQS OpSim, WQS FTA Lite, and FMEA.
- Above average proficiency with Microsoft Office applications.
Benefits
- Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.
- Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
- Company paid holidays, vacation days, and paid sick leave.
- Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
- Employee Discounts on home, auto, and gym membership.
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