Technical Support Engineer role at Palo Alto Networks focusing on advanced - level support for Public Sector customers. Addressing complex technical issues and ensuring optimal security infrastructure.
About the role
- Integrated Logistic Support Analyst working on logistics for the Royal Canadian Navy’s vessel programs. Support equipment and analyze maintainability and life cycle cost.
Responsibilities
- Review vendor documentation and identify maintenance and support requirements.
- Collect, organize and expedite the necessary technical data to conduct Product and Logistics Support Analysis (LSA) activities.
- Determine required spares and spares quantities to support equipment by reviewing technical publications and usage data.
- Review Maintenance Plans, Preventive or Corrective Maintenance Schedules, and Instructions and Performance Test and operational data to propose amendments.
- Develop Maintenance Plans, Preventive or Corrective Maintenance Schedules, and Instructions and Performance Tests as well as Spare Parts List.
- Identify the maintenance or spares required to support Short Work Periods or Docking work Periods.
- Support the AJISS Enterprise stakeholders by addressing maintenance or spares queries as well as problem reports in a timely manner.
- Manage the data within Logistics Support Analysis Record (LSAR).
- Conduct Lifecycle Cost Analysis and report Thru Life Costs.
- Assist in the preparation and execution of various Supportability plans or B2B processes.
- Support Engineering personnel with the development of Engineering Change proposals.
- Review elements of the technical data package to ensure that the technical data reflects the latest system/equipment configuration of the ships.
Requirements
- An Engineering degree or Technologist diploma in mechanical, electrical, electronic, industrial, reliability or naval engineering.
- One or more years experience conducting Logistics Support Analysis in maintenance and supply support of complex systems or equipment.
- Previous experience working with Logistics Support Analysis application software such as OmegaPS, Reliasoft RAM, Eagle ELT, SLIC2B, Relex, and/or Analyzer.
- Background in naval systems and equipment is desirable.
- Experience supporting an operational military asset.
- Experience developing Integrated Logistics Support Plans, Processes or Procedures.
- Experience identifying and addressing Logistics Support Analysis deficiencies in Technical Publications.
- Above average Microsoft Windows application experience, communications and interpersonal skills are required for this position.
- Language: English (Essential), French (Desirable).
Benefits
- Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.
- Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
- Company paid holidays, vacation days, and paid sick leave.
- Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
- Employee Discounts on home, auto, and gym membership.
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