Customer Support Specialist assisting clients with technical inquiries via phone and email. Collaborating with the team on customer escalations and industry standard Learnings.
About the role
- Customer Support Associate managing container management inquiries for national clients. Responsible for customer satisfaction analysis and backoffice support in a sustainable textile recycling company.
Responsibilities
- You actively support your colleagues in Customer Support on all matters related to container management
- You are the daily contact person for our national clients and handle various requests independently
- In this role you act as an interface between our customers and internal departments
- When required, you conduct customer satisfaction analyses with a focus on excellent service quality
- You take ownership of complaint management — including documentation and escalation to the relevant department
- You independently manage the entry and maintenance of customer and invoice data in our CRM system
- With your commitment, you contribute to a well-organized back office.
Requirements
- You have initial professional experience in an office role — preferably in a logistics environment
- You are willing to learn new tasks and are interested in further professional development
- You demonstrate commitment and team spirit every day
- You have solid IT skills and are proficient with common MS Office applications
- Ideally, you already have some experience working with a CRM system.
Benefits
- Around 45 years of experience in the sustainable reuse of used textiles
- Opportunities for professional development
- Highly motivated team in a relaxed and informal working atmosphere
- Meaningful work that makes a positive contribution to our planet — textile recycling is active climate protection
- The best colleagues in the world: more than 1,000 worldwide and over 700 in Germany
- 20% contribution to the company pension plan
- 20% discount in our approximately 70 secondhand stores and online stores
- Attractive offers via Corporate Benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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