Senior Operations Specialist driving high - quality execution across client operations and products. Collaborating with internal teams to deliver tailored solutions in a hybrid work environment.
About the role
- Operations Manager overseeing technician recruiting, hiring, training, and service quality in pest control industry. Ensuring customer satisfaction and technician retention while maximizing operational efficiency in Ohio.
Responsibilities
- Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention
- Recruit/hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels
- Review and evaluate ongoing technician performance (via ride-a-longs and audits)
- Respond diligently and compassionately to customer concerns
- Ensure overall service quality to maximize customer retention
- Fill in periodically on customer appointments to help close any temporary staffing gaps
- Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively
- Ensure safety standards are met or exceeded and that all operations are in regulatory compliance
- Monitor and maintain inventory levels of pest/termite control and home services products
Requirements
- High school diploma (or GED)
- Maintain licenses/certificates as required by federal, state, and/or local regulations
- Maintain valid driver’s license
- Adept at problem solving and identifying practical solutions
- Ability to effectively lead and motivate others
- Good aptitude for basic/intermediate math, for calculations related to sales/service
- Strong communication skills (verbal, written, presenting)
- Ability to build rapport easily and establish trust with customers and employees
Benefits
- Start Day 1 for Full-Time Colleagues - No Waiting Period!
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- 401(k) retirement plan with company-matching contributions
- Vacation days & sick days
- Company-paid holidays & floating holidays
- Tuition Reimbursement benefits (for FT Colleagues)
- Professional and Personal Growth
- Training and development programs available
- A company mindset that prioritizes health, safety, and flexibility
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