Hybrid Senior Service Delivery Director

Posted 2 days ago

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About the role

  • Managing Director of Systems Engineering & Support at TELUS Digital. Leading a global team in enterprise modernization and AI-driven solutions.

Responsibilities

  • Lead commercial growth by defining and selling innovative systems engineering and managed services solutions, expanding client relationships.
  • Evolve and execute the global strategy for Systems Engineering & Support, scaling modern application development, integration, and managed services.
  • Lead enterprise transformation programs that modernize legacy systems, optimize operations, and harness AI and automation to deliver measurable outcomes.
  • Build and evolve a high-performing global practice, mentoring leaders and teams across geographies to foster innovation.
  • Ensure delivery excellence for complex systems engineering and managed services initiatives, overseeing solution design, integration, and operations.

Requirements

  • 15+ years leading systems engineering, technology consulting, or IT leadership practices, ideally with P&L ownership.
  • Proven experience managing large, cross-functional, and geographically distributed teams, including managed services operations.
  • Track record in enterprise application development, system integration, modernization, and support/managed services.
  • Deep knowledge of enterprise systems, cloud platforms (AWS, Google), integration tools, AI, automation, and managed services delivery.
  • Experience applying AI and automation to drive operational efficiency and measurable business outcomes.
  • Familiarity with complex industries such as TMT, BFSI, or Healthcare is a plus.

Benefits

  • Equal Opportunity Employer
  • Diverse and inclusive workplace

Job title

Senior Service Delivery Director

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

Location requirements

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