Hybrid AI Solutions Architect – Customer Experience

at Teledyne Technologies Incorporated

• Job title: AI Solutions Architect – Customer Experience
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $153,200 - $204,300 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Azure
• Location requirements: Hybrid, United States

About the role

• AI Solutions Architect responsible for building conversational AI agents at Teledyne Technologies. Collaborating to drive AI adoption in various business units, enhancing operational efficiency and customer engagement.

Responsibilities

• Build and maintain agent libraries (skills, actions, triggers) for reuse across teams.
• Author system instructions/personas and plans for complex customer scenarios.
• Establish governance frameworks (risk tiers, approvals, audit trails) for agent deployments.
• Define intake/prioritization for agent requests; operate a portfolio.
• Deliver PoCs/pilots and manage transition to production with change controls.
• Define fallback and handover to human agents for edge cases and critical incidents.
• Establish response playbooks for outages, model regressions, or policy violations.
• Publish knowledge lifecycle (content sourcing, refresh cadence, deprecation).
• Facilitate user training and internal comms; collect feedback loops to improve agents.
• Align agents to product roadmaps and service KPIs (first‑pass resolution, time to answer).
• Coordinate multi‑agent orchestration patterns for complex tasks.

Requirements

• Hands‑on building agents in Copilot Studio/Azure Foundry
• Familiarity with Power Platform for workflow integration
• Experience defining governance for conversational AI
• Ability to design instruction prompts/personas and evaluate response quality
• Comfort with multi‑agent orchestration and tool‑use strategies
• Ability to drive knowledge lifecycle and content governance
• Bachelor’s in Business/Information Systems/Engineering or equivalent; advanced training preferred
• Ability to standardize repeatable agent patterns across domains.

Benefits

• Teledyne conducts background checks on qualified applicants who receive a conditional offer of employment in accordance with applicable laws, regulations and ordinances.
• Background checks may include, but not limited to, education verification, employment history and verification, criminal convictions, Motor Vehicle Report (MVR & driving history), reference check, credit checks/credit history and drug testing.
• All qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
• Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules, and regulatory orders.