Senior Revenue Operations Analyst at Tecnofit integrating data and processes to drive growth for fitness segments. Collaborating across CS, Sales, and Marketing for operational excellence.
Responsibilities
We are seeking a Senior RevOps Analyst to work strategically to support and evolve our revenue engine.
Integrate data, processes, tools and rituals across Customer Success (CS), Sales and Marketing, ensuring operational flow, predictability and alignment between teams.
Build and maintain forecasts for churn, revenue, operational capacity and team allocation.
Map, redesign and optimize CS, Support, Onboarding, Sales and Marketing processes with a focus on efficiency, predictability and scalability.
Administer and optimize tools such as SenseData, Freshdesk, HubSpot/Salesforce, Data Studio, scorecards, among others.
Lead structural improvements, including reducing noise and improving adoption and usage across teams.
Requirements
Bachelor's degree (completed).
Experience in Customer Success operations, RevOps or analytical roles in SaaS companies.
Strong knowledge of SaaS metrics (MRR, ARR, Churn, LTV, LTV/CAC, Cohorts, Health Score, NPS, etc.).
Experience with CRM, Helpdesk and Customer Success tools (HubSpot, Salesforce, Freshdesk, SenseData, etc.).
Experience with data visualization tools (Data Studio, Power BI, Tableau).
Advanced proficiency in Excel/Google Sheets (modeling, dashboards, automations).
Knowledge of ETL processes, SQL or integration tools is a plus.
Benefits
Meal allowance: R$43.00 per day (employee contribution of only R$1 per month!) and paid during vacation as well 🎉
Health plan (Unimed): no co-payment and available during the probation period, with premiums paid by Tecnofit 🩺
Dental plan (DentalUni): available during the probation period with no cost to the employee 🦷
Childcare assistance via reimbursement 👶🏻
Life insurance: Allianz Seguros 🚩
Gazeta do Povo club membership!
Commuting allowance (optional): up to 6% payroll deduction. Note we operate in a hybrid model (3 days per week in the office) 🚌
Perks & snacks: we have our Uneed and KUK shops in the office! For Tecnofitters who work onsite, we also offer fruit salad, coffee, tea and more! ☕ 🍎
Physical and mental health support: reimbursements for physical activities and adventures, as well as psychological, psychiatric and nutrition consultations 🏃🏽
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