Customer Segment Product Manager at Caterpillar developing customer segment strategies and engaging stakeholders. Requires collaboration with product teams and understanding of construction technology.
About the role
- Product Owner responsible for digital transformation and automation projects in Brazil. Leading service improvements and ensuring alignment between business and technology teams.
Responsibilities
- Ensure the structured and sustainable evolution of the organization’s services by leading the review, redesign and automation of processes, transforming fragmented operations into scalable, traceable and efficiency-driven solutions.
- The PO is responsible for translating complex operational needs into clear, prioritized and actionable functional requirements, ensuring alignment between business and technology and driving measurable impact through continuous improvement.
- Lead a comprehensive review of the 78 existing services, identifying bottlenecks, manual activities and opportunities for automation.
- Produce the detailed functional documentation required for service redesign, including flows, forms, rules, integrations, automations and acceptance criteria.
- Work directly with the continuous improvement business team to ensure operational needs are aligned with the proposed solution.
- Prioritize the backlog, organize deliveries and ensure clarity and traceability of requirements.
- Facilitate technical and business discussions, ensuring the product vision is understood by all stakeholders.
- Validate implementations with the technical team, ensuring adherence to the approved functional design.
- Continuously monitor the impact of automations and support post-implementation adjustments and improvements.
Requirements
- Proven experience as a Product Owner, Business Analyst or in a similar role in digital transformation and process automation projects.
- Solid knowledge of the ServiceNow platform, especially in service modules, form creation, workflows, automations and integrations.
- Strong ability to map AS-IS processes and design TO-BE processes, with a focus on optimization, scalability and reduction of manual tasks.
- Proficiency in creating detailed functional documentation, including: process flows (BPMN or equivalent), business rules, acceptance criteria, functional and non-functional requirements, form specifications, integrations and automations.
- Experience with agile methodologies (Scrum/Kanban) and active participation in agile ceremonies.
- Ability to translate business needs into clear requirements for development squads.
- Desirable experience with process design and documentation tools (e.g., Visio, Draw.io, Lucidchart, Confluence, Jira, etc.).
- Familiarity with ITSM/ITIL practices and Service Governance is a plus.
Benefits
- 13 invoices issued per year
- Company-provided equipment
- 30 days paid leave after 12 months
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Supermicro seeks a Product Manager to develop engagement strategies for customers. Responsibilities include analyzing behaviors, creating campaigns, and supporting sales efforts.
Senior Product Manager shaping and delivering cutting - edge autonomous defense products for drone technology. Engaging with military users and cross - functional teams in high - stakes environments.
Web Product Manager at Codeway working on web product for Learna AI with a data - driven approach. Collaborating with teams to optimize user funnels and growth performance.
Senior Product Manager leading product strategy and development at Convey, driving product vision and managing product lifecycle in a collaborative environment.
Product Manager driving Commerce Media initiatives for SAS, enhancing inflight advertising experiences using Starlink. Collaborating cross - functionally to unlock new revenue streams in a fast - paced environment.
Associate Product Manager working on Aurora’s Asset software suite for battery storage, wind, and solar investment. Collaborating with cross - functional teams to ensure product feature delivery in a fast - paced environment.
Director of Product overseeing private - markets strategy and execution for BlackRock's platform. Engaging with cross - functional teams to develop and iterate on product solutions.
Senior Product Manager driving AI and automation initiatives to transform workflows at Valmont. Partnering across teams to deliver measurable outcomes through AI - enabled solutions.
Head of Production Generators overseeing production area and team development at TRUMPF. Driving improvements for a strong and future - ready production environment with a focus on operational excellence.