Microsoft Dynamics 365 CRM Administrator & Developer supporting delivery teams in a part-time capacity. Responsible for designing, maintaining CRM functionality, and integrating systems.
Responsibilities
Support delivery teams on a part-time basis.
Independently design, build, and maintain advanced CRM functionality, dashboards, reporting, automations, and system integrations.
Customize and configure Dynamics 365 CRM (entities, forms, fields, views, business rules, processes, security roles).
Develop and optimize custom plugins, JavaScript, workflows, and Power Automate flows.
Manage solution packaging, deployment, versioning, and environment transitions.
Build and optimize native CRM reports, charts, and dashboards using standard Dynamics 365 reporting tools.
Develop Power BI datasets, reports, and dashboards integrated with Dynamics CRM.
Create visually compelling KPI dashboards for sales, marketing, service, and operational teams.
Implement automated processes using Power Automate, CRM workflows, and custom logic.
Streamline business processes through scalable automation and clear system logic.
Integrate Dynamics CRM with internal and external applications using APIs, Azure Functions, Logic Apps, or middleware.
Oversee CRM administration, including user management, permissions, configuration, and environment maintenance.
Requirements
5–8+ years of hands-on experience with Microsoft Dynamics 365 CRM / Customer Engagement.
Expert-level experience customizing and configuring Dynamics CRM.
Strong proficiency with native CRM reporting, charting, dashboards, and advanced views.
Strong expertise in building Power BI datasets, models, and integrated dashboards.
Proficiency in JavaScript, C#, plugins, workflows, business rules, and Power Automate.
Experience integrating CRM with other platforms using APIs or Azure services.
Ability to work independently with minimal oversight and communicate clearly.
Strong problem-solving skills and ability to translate business needs into technical execution.
Experience with consulting or professional services delivery environments.
Familiarity with Azure DevOps, Git, and solution CI/CD pipelines.
Experience with ETL tools and data migration frameworks.
Relevant certifications such as PL-200, PL-400, MB-210, or Power BI certification.
Job title
Microsoft Dynamics 365 CRM Administrator, Developer – Part-Time, Contract
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