HRIS Manager leading UKG system governance and HR technology optimization for global immigration processes. Collaborating with HR, Finance, IT, and business leaders to enhance HR technology platforms.
About the role
- Service Delivery Manager overseeing managed services delivery at Technimove; responsibilities include service quality and customer satisfaction management.
Responsibilities
- Owns end-to-end service delivery, acting as the senior escalation point for customer service and operational issues within governance frameworks.
- Defines, agrees, and continuously improves service standards, including SLAs, OLAs, and underpinning supplier agreements.
- Works with customers, internal teams, and suppliers to agree service level requirements and proactively manage expectations and satisfaction.
- Manages third-party suppliers and contracts to ensure service performance, effective escalation, and resolution of issues.
- Monitors, analyses, and reports on service performance, initiating corrective actions where service levels fall below agreed targets.
- Oversees major incidents, ensuring effective coordination, communication, root cause analysis, and service improvement actions.
- Ensures Managed Services comply with quality, risk, security, regulatory, and business continuity requirements.
- Leads the transition of new Managed Services and supports pre-sales activity through input into service design, RFIs, and RFPs.
Requirements
- Strong experience in IT service delivery, operations management, or managed services environments.
- ITIL v4+ Foundation certification.
- Demonstrable experience managing service delivery in complex, customer-facing environments.
- ITIL v4+ Practitioner, Intermediate, or Expert certifications.
- Project management qualifications such as PRINCE2 or PMP.
- Experience working within data centre, infrastructure, or engineering-led service organisations.
- Vendor service management or operational certifications.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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