Enterprise Services Manager leading the Technical Account Management team at Proofpoint. Responsible for maximizing customer value of products and services while ensuring high customer satisfaction.
About the role
- Senior IT & Cybersecurity Engineer ensuring reliability and security of client IT environments. Collaborating with leadership and clients to implement secure IT solutions in a fast-paced environment.
Responsibilities
- Serve as a senior escalation point for service desk requests, ensuring timely, professional, and effective resolution of complex IT and security-related issues.
- Provide hands-on technical support across endpoints, servers, networks, and cloud environments, with a strong focus on secure configurations and best practices.
- Provision, configure, and secure systems for new hires, including endpoint protection, access controls, and multi-factor authentication.
- Administer and secure Active Directory, Microsoft 365, DNS, DHCP, file/print services, and identity/access controls.
- Configure, manage, and maintain network security infrastructure, including firewalls, switches, VPNs, and wireless security.
- Implement and maintain cybersecurity controls such as endpoint protection, anti-malware, patch management, email security, and DNS filtering.
- Participate in cybersecurity assessments, vulnerability management, and remediation planning for clients.
- Support and advise clients on security best practices, policies, and risk mitigation strategies.
- Perform preventative maintenance with a security-first mindset to reduce risk and downtime.
- Contribute to network and server solution design with an emphasis on secure architecture and compliance alignment.
Requirements
- College diploma or university degree in the field of Computer Science and/or at least 5 years equivalent work experience.
- Demonstrated hands-on cybersecurity experience required, including endpoint security, network security, and threat mitigation.
- Strong experience with Windows desktop and server operating systems, Microsoft 365, and Active Directory environments.
- Practical experience securing networks using firewalls, VPNs, and wireless security solutions.
- Experience using RMM, endpoint protection, and security monitoring tools.
- Strong understanding of backup, disaster recovery, and business continuity from a security and resilience perspective.
- Excellent communication skills with the ability to explain technical and security concepts to non-technical users.
- Relevant certifications strongly preferred (or willingness to obtain): - CompTIA Security+ - Network+ - Microsoft security-related certifications - Firewall or endpoint security vendor certifications
Benefits
- Flexible/Hybrid Work Environment
- Unlimited Growth Potential
- Profit Sharing
- People First Culture
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