Hybrid Loan Operations Team Lead II – Real Estate Secured Lending

at TD

• Job title: Loan Operations Team Lead II – Real Estate Secured Lending
• Job type: Full Time
• Experience level: Senior
• Salary: $24 - $34 per hour
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Mount Laurel, United States

About the role

• Loan Operations Team Lead supervising teams and guiding loan servicing operations. Ensuring procedural accuracy and customer satisfaction while managing administrative tasks.

Responsibilities

• Guides and supervises the day-to-day of a unit or team in Loan Operations
• Performs various administrative tasks involved in servicing loans
• Performs duties of Employees supervised on a limited basis and acts as an experienced resource for team
• Activities involve day-to-day work load coordination, resolution of procedural problems, and prioritization based on business objectives
• Usually provides support to two or more teams performing two or more operations activities
• Responds to more complex inquiries and issues from Customers and internal units
• Researches information to provide responses and resolution
• Contacts Customers to explain items affecting their accounts
• Reviews work, provides information and procedural knowledge to less experienced staff
• Performs varied, non-routine administrative tasks in support of a single unit or team within Loan Operations
• Responds to inquiries and issues from internal units
• Performs research and reviews of any unresolved suspicious items with staff to help prevent fraudulent activities
• Provides the primary leadership of a unit or team within Loan Operations including input to performance management, coaching and guidance to team members
• Performs preliminary research on suspicious items and reports findings to appropriate resource to help prevent fraudulent activities
• Makes entries in general ledger related to paperwork and information processed
• Ensures accuracy of entries and verifies data entered
• Approves and reviews general ledger entries and/or invoices for accuracy and completeness
• Provides input and assistance to management in developing and maintaining budget as requested
• Identifies audits, investigates, and rectifies departmental discrepancies

Requirements

• 2 year degree or equivalent experience
• 3-5 years related experience required
• Previous lead experience is required
• Ability to coach and motivate Employees to improve performance and efficiency
• Demonstrated attention to detail and proven ability to prioritize workload to meet unit objectives
• Direct experience in one or more Loan Operations functions is preferred
• Excellent written and verbal communications skills are required
• The ability to understand and apply complex policies and procedures is required
• Knowledge of relevant banking rules and policies is preferred
• The ability to balance competing priorities and make sound business decisions within standard policy is also required
• Ability to interact with and provide excellent Customer service to internal and external Customers
• Excellent PC skills and familiarity with standard office equipment

Benefits

• Health insurance
• 401(k) matching
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• Banking benefits and discounts
• Career development opportunities
• Reward and recognition programs