Customer Insights Data Analyst supporting quantitative analysis and UX research for M - KOPA, focusing on financial inclusion across Africa.
About the role
- Senior Data Analyst shaping strategic data-driven decisions in customer service for Just Eat Takeaway.com. Collaborating with teams to optimize processes and enhance customer experience through data insights.
Responsibilities
- Analyze large datasets, transforming raw data into actionable insights, helping teams make smarter, data-driven decisions
- Design and deliver dashboards, reports, and presentations that clearly communicate complex data insights, empowering leadership and stakeholders to take meaningful actions
- Own the end-to-end reporting process, ensuring timely and accurate delivery of high-impact outputs that drive operational and strategic improvements
- Collaborate with engineering and product teams to align goals, close knowledge gaps, and ensure consistent, reliable data across markets
- Explore new technologies and trends in analytics, bringing fresh ideas and innovative approaches to elevate team performance and business impact
Requirements
- Proven experience in data analytics role, preferably in dynamic, fast-paced environments
- Strong proficiency in SQL and a proven ability to work with complex data structures
- Hands-on experience with data visualization tools (e.g., Tableau, Looker)
- Exceptional communication skills, with the ability to distill complex data into clear, actionable insights for senior stakeholders and bridge the gap between technical and business needs
- Strong stakeholder management skills, with a focus on defining project scopes, aligning expectations, and delivering high-quality outputs with accountability and precision
- A proactive, self-driven mindset with a natural curiosity to explore data, identify opportunities, and independently lead projects from start to finish
- Experience in Customer Service or e-commerce environments is a strong advantage, particularly if coupled with a focus on operational efficiency or customer experience.
Benefits
- Fun, fast-paced and supportive culture
- Inclusion, Diversity & Belonging: Commitment to creating an inclusive culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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