Data Analyst responsible for deriving customer insights and measuring CRM campaign performance. Collaborating with clients to optimize CRM strategies and enhance digital customer experiences.
About the role
- Senior Data Analyst at Computacenter delivering complex technical services and ensuring operational excellence across customer environments. Collaborating with a team to solve challenges and improve service standards.
Responsibilities
- Perform a wide range of complex technical activities both remotely and on-site to meet business and customer requirements
- Lead and coordinate small teams delivering technical work packages in line with Computacenter’s service delivery processes
- Act as a technical authority in your area of expertise, providing leadership and mentoring to colleagues
- Document and report on completed work to ensure compliance with Computacenter and customer procedures
- Contribute to the development and refinement of technical procedures and service standards
- Evaluate and resolve escalations, ensuring customer satisfaction and SLA adherence
- Communicate effectively on complex technical issues with internal teams and external customers to prevent or resolve escalations
- Deliver consistent, high-quality customer service to both internal and external stakeholders
- Collaborate across functions and geographies to support integrated service delivery
- Maintain awareness of and adhere to information security and health & safety policies
- Identify personal development needs and pursue relevant training and certifications
- Act as a role model, promoting best practices and supporting knowledge sharing across teams
- Ensure compliance with SLA performance targets and contribute to improving customer satisfaction
- Demonstrate and promote Computacenter’s Winning Together behaviours in all interactions
Requirements
- Proven experience in an IT service environment, ideally within a managed services or enterprise support context
- Strong analytical and systematic approach to resolving complex problems and assignments
- Ability to define and follow transition/change management and operational procedures
- Demonstrated ability to absorb and apply technical information quickly and effectively
- Familiarity with a broad range of IT systems, technologies, and applications aligned with industry standards
- Certifications in relevant technologies (e.g., ITIL, Microsoft, ServiceNow) are highly desirable
- Excellent time management and organizational skills; capable of managing multiple priorities under pressure
- Strong communication and interpersonal skills, with the ability to influence stakeholders at all levels
- High emotional intelligence and a collaborative, customer-focused mindset
- Experience in business process analysis, requirements gathering, and running workshops
- Ability to synthesize information from multiple sources and see the bigger picture
- Routine administrative and documentation skills
- Awareness of health and safety practices in the workplace
- SC Clearance
Benefits
- Health and safety policies
- Professional development opportunities
- Training and certifications allowance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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