Endpoint Engineer managing devices in a hybrid role at Syneos Health. Focusing on modern endpoint management and zero trust methodologies for robust digital environments.
Responsibilities
Design, implement, and manage solutions for Windows (physical and virtual) and Mac workstations
Support a healthy device posture and operation throughout the workstation lifecycle
Facilitate the transition from traditional on-premises, domain-based compute to modern, cloud-managed endpoints
Develop self-service scripts that enhance user-driven support and remediation
Collaborate with cross-functional teams to ensure seamless integration and operation of workstation solutions into a developing zero trust environment
Determine the feasibility of new requirements and their compatibility with current systems
Automate device health and posture in an evolving, conditional-based access environment
Analyze and resolve production issues not resolved by Tier 1 or Tier 2 support related to endpoint devices
Develop, facilitate, and maintain product support materials including run books, technical diagrams, and knowledge bases
Make recommendations for improving the software lifecycle process and complete process improvement activities
Requirements
5 years of relevant professional work experience in a large-scale environment (15,000+ endpoints)
BA/BS Degree in Computer Science or a related discipline with some relative experience
Deep understanding of multiple OS platforms, including Windows, MacOS, and/or Linux
Proven experience with cloud-based modern device management solutions such as Intune, Tanium, Workspace ONE, or Jamf Pro
Strong understanding of zero trust security principles
Excellent problem analysis and resolution skills
Ability to work independently in a fully remote environment
Familiarity with agile development practices (a plus)
Experience managing or supporting non-persistent multisession VDI solutions (a plus)
Functional experience in the healthcare domain and clinical applications (a plus)
Working knowledge of modern Microsoft offerings (M365, AVD, Azure) (a plus)
Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, Tanium Certified Professional, Jamf Certified Associate) (a plus)
Exceptional communication and collaboration skills
Benefits
Competitive salary and benefits package
Opportunities for professional growth and development
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