Lead the entire post - sales organization as Head of Customer Success & Account Management. Transforming Customer Success into a commercially accountable organization aligned to the bootstrapped model.
About the role
- Account Coordinator supporting client relations and outreach for various development projects. Requires Spanish fluency and strong organizational skills with a focus on community engagement.
Responsibilities
- Cultivate community awareness and support for projects through targeted outreach, canvassing, phone calls, meetings and events
- Provide general account support to clients needing community relations, digital advocacy and strategic communication services
- Develop engaging and innovative content for social media, advertising, videos, websites, fact sheets, presentations, newsletters and other collateral
- Assist with special event planning and coordination including conducting preliminary research and supporting event execution and staffing
- Assist with client-related media coverage and social media tracking
- Conduct in-depth client-related research and develop stakeholder databases
- Respond to stakeholder inquiries and track outreach and activities in project logs
- Manage client action item and task lists
- Assist in coordinating public hearings or open houses, including managing invites, tracking RSVPs, and supporting set up and cleanup activities
- Additional responsibilities as assigned
Requirements
- Bachelor’s degree in Communications, English, Public Relations, Marketing, Journalism, Public Administration or similar preferred
- Familiarity with AP Style and standard rules of grammar
- Spanish fluency required
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