Director of Engineering leading the development of core platform services for SurveyMonkey. Driving technical strategy and managing a high-performing engineering team for a SaaS product.
Responsibilities
Define and execute the Platform Services technical roadmap, ensuring alignment with company strategy and security requirements.
Lead, mentor, and grow a high-performing engineering team, fostering a culture of innovation and rigor.
Establish and enforce best practices for software development, QA, deployment, and operational excellence (DevOps/SRE).
Manage budgets, resource allocation, and project timelines for the Platform Services domain.
Own the strategy and delivery for core security services (Identity, AuthN, AuthZ), including SSO, OAuth 2.0/OIDC, and Role-Based Access Control (RBAC).
Architect and implement scalable, multi-tenant solutions for enterprise customer administration, user provisioning, and account management at scale.
Oversee the development of secure, efficient, and user-friendly Customer Service Administration Tools for platform support, auditing, and debugging.
Drive the adoption of modern microservices architecture, cloud-native patterns, and performance optimization for high availability and low latency.
Partner with Product Management to translate business requirements into technical specifications and clear development plans.
Collaborate with Security and Compliance teams to ensure all services meet stringent security standards (e.g., SOC 2, ISO 27001) and maintain robust logging and auditing capabilities.
Work with other Engineering Directors to seamlessly integrate Platform Services into product-facing features and infrastructure.
Requirements
10+ years of software engineering experience, with 4+ years in a senior leadership role managing multiple engineering teams in a high-growth SaaS environment.
Bachelor's or Master's degree in Computer Science or a related field (or equivalent practical experience), combined with excellent communication, negotiation, and stakeholder management skills.
Proven track record in building and scaling mission-critical, 24/7 services.
Extensive knowledge of core platform services, including AuthN/AuthZ protocols, modern IAM systems, federation, cryptographic security best practices, and architecting multi-tenant/enterprise administration solutions.
Strong architectural understanding of distributed systems, microservices, and cloud computing platforms (AWS, Azure, or GCP).
Experience with specific identity providers (e.g., Okta, Auth0, Ping Identity).
Hands-on experience with modern DevOps practices: CI/CD, Infrastructure-as-Code (Terraform), and cloud monitoring/logging tools.
Prior experience building robust, internal-facing tools for operations or customer support.
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