About the role

ServiceNow Senior Solution Designer enhancing platform solutions with AI-driven features and integrations. Leading development of ServiceNow applications, collaborating with agile teams, and ensuring platform standards.

Responsibilities

Lead the development and implementation of complex ServiceNow solutions across modules such as IT Service Management (ITSM), IT Operations Management (ITOM), Third-Party Risk (TPRM), and Security & Vulnerability (VR Enterprise and SIR Enterprise)
Build and customize ServiceNow applications, including workflows, business rules, client scripts, UI policies, and scripted REST APIs to meet enterprise-level requirements
Integrate ServiceNow with external systems, including AI/ML platforms (e.g., TensorFlow, PyTorch, OpenAI, or custom models), to enable intelligent automation, predictive analytics, and natural language processing capabilities
Provide integration oversight for all new and existing connections, ensuring alignment with platform standards, security protocols, and operational reliability
Mentor junior developers, conduct code reviews, and enforce best practices in ServiceNow development, including performance optimization and security compliance
Collaborate with cross-functional teams (e.g., IT, business stakeholders, and AI specialists) to gather requirements, translate them into technical specifications, and deliver scalable, AI-enhanced solutions
Develop and maintain AI-driven features such as virtual agents, chatbots with NLP integration, anomaly detection in IT operations, and recommendation engines using ServiceNow’s Virtual Agent, Predictive Intelligence, and IntegrationHub

Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s preferred
5+ years of hands-on experience in ServiceNow development, with at least 2 years in a senior or lead role
Active ServiceNow Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) in at least two modules; Mainline certifications highly desirable
Proven expertise in ServiceNow scripting (JavaScript, GlideScript, AngularJS) and tools like Flow Designer, Workflow Editor, and Service Portal
Building REST/SOAP integrations with AI APIs (e.g., Google Cloud AI, AWS SageMaker, Azure Cognitive Services, or open-source LLMs)
Strong knowledge of integration patterns (MID Server, IntegrationHub, Spokes) and data formats (JSON, XML)
Experience with DevOps practices for ServiceNow (Update Sets, ATF, Clone, CI/CD pipelines)
Excellent problem-solving skills, with the ability to debug complex workflows and performance bottlenecks
Strong communication skills for stakeholder presentations and technical leadership.

Wellness programs that support the three pillars of your health – mental, physical, and financial
The opportunity to move along a variety of career paths with amazing networking potential
Hybrid work arrangement based on business and Client needs