Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Provider Enrollment and Credentialing Specialist verifying practitioner credentials and onboarding new providers at DentaQuest. Reviewing applications and maintaining credentialing files according to established standards.
Responsibilities
- Verify potential and existing provider’s licensure, NPI, insurance, CDS, DEA certificate, education, hospital privileges, board certification
- Review contract and application for completeness
- Review National Practitioners Data Bank for adverse charges pending or filed against Provider
- Review federal and/or state OIG and SAM report for exclusion from the Medicaid or Medicare program
- Review state Medicare OPT Out report for exclusion from the Medicare program
- Monitor and report provider complaints and utilization management reports
- Assist with scheduling site reviews
- Enroll the provider into payment system – Windward
- Enter all provider information into credentialing database – Cactus
- Maintain the integrity of the provider information in Windward and Cactus
- Ensure credentialing file is in order with any issues flagged for committee
- Meet required turnaround time and accuracy rate
- Assist with other duties as assigned
- Assist management in the implementation of department process improvements
- Assist with the ongoing NCQA certification activities
- Represent DentaQuest in a professional manner at all times while communicating with internal and external requestors
- Maintain confidentiality of the credentialing information
- Other duties as needed or required
Requirements
- High School Diploma or equivalent
- 1 year job related experience
- Previous experience working with files or the collection and coordination of data preferred
- Knowledge of Dental terminology preferred
- Good interpersonal skills
- Ability to work independently
- Excellent oral and written communication skills
- Efficient PC skills (Word, Excel, Outlook, Work Flow Software, Time Tracking Systems)
- Ability to learn new software programs quickly
- Ability to prioritize and organize multiple tasks
- Ability to remain organized with multiple interruptions
- Good customer service and problem resolution skills
- Ability to navigate websites needed for credentialing purposes
- Ability to adapt to a constantly changing environment
- Ability to work in excess of 40 hours in a week
- Required to attend additional training as requested/deemed necessary
Benefits
- generous vacation and sick time
- market-leading paid family, parental and adoption leave
- medical coverage
- company paid life and AD&D insurance
- disability programs
- partially paid sabbatical program
- 401(k) employer match
- stock purchase options
- employer-funded retirement account
- flexible, inclusive and collaborative work environment
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Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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