Hybrid Manager, Desktop Employee Experience Technology Engineering

at Sun Life

• Job title: Manager, Desktop Employee Experience Technology Engineering
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: CA$90,000 - CA$140,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Azure, MacOS, VMware
• Location requirements: Hybrid, Waterloo, Canada

About the role

• Strategic leader guiding a high-performing engineering team at Sun Life to deliver productivity and collaboration solutions. Emphasis on continuous improvement and alignment with global technology roadmap.

Responsibilities

• Lead, coach, and develop a team of M365 Productivity Engineers, fostering a culture of innovation, accountability, and continuous learning.
• Provide technical and professional mentorship, ensuring team members grow in both capability and confidence.
• Conduct regular performance reviews and support career development planning.
• Managing relationships with staff augmentation vendors.
• Align team objectives with enterprise technology strategies and business goals.
• Drive digital transformation initiatives within the desktop and collaboration space.
• Oversee the design and delivery of scalable, secure, and cost-effective end-user computing solutions.
• Ensure engineering artifacts, service improvements, and feature enhancements meet quality and compliance standards.
• Manage and prioritize engineering initiatives, ensuring timely execution and alignment with business needs.
• Partner with cross-functional teams on key projects.
• Drive continuous improvement through incident and problem analysis, capacity planning, and service optimization.
• Ensure smooth operational transitions through effective documentation and knowledge sharing.
• Collaborate with internal IT teams to deliver integrated solutions.
• Act as a key liaison between engineering and business stakeholders, translating technical capabilities into business value.

Requirements

• University degree or college diploma in a related discipline, or equivalent experience
• 10+ years of experience in IT and extensive experience in different technology
• 3 years in a leadership experience managing a team of 8+ resources
• Experience with networking, servers, storage, and virtualization concepts
• Deep understanding of Microsoft 365 technologies and Security concepts, including: Desktop technology - Windows 10/11 and MacOS Azure AD / Entra ID (including MFA, P2 features, Conditional Access) On-premises AD and Identity Management Amazon Workspaces and VMware VDI InTune and Office 365 administration LDAP/LDAPS and ADFS Group Policies and BitLocker
• Familiarity with endpoint security tools such as Anti-virus, and Proxy services.
• IT Security Knowledge
• Experience with Audits (ISO, OFSI, CDCP, etc.)

Benefits

• Wellness programs that support the three pillars of your health – mental, physical, and financial
• The opportunity to move along a variety of career paths with amazing networking potential.
• A hybrid organization that offers the choice and flexibility to work from both the office and virtually based on the needs of the business, Clients, and you!