Senior Customer Advocate managing customer inquiries and issues for Boldr. Supporting clients with product knowledge and ensuring exceptional customer service in hybrid environment.
About the role
- Client Advocate responsible for handling inquiries related to disability and leave management at Sun Life. Collaborating with HR and payroll departments to provide comprehensive support.
Responsibilities
- Responsible for the intake and resolution of inquiries related to leave of absence and disability
- Develop and maintain relationships with executives and staff
- Collaborate with various stakeholders such as payroll, HR, and benefits departments
- Act as the point of contact for Client leave administration
- Proactively share insights regarding leave administration and disability coverage
- Analyze trends and perform root cause analysis to improve Client experience
Requirements
- Bachelor’s degree or associate Degree with 2+ years of related work experience
- Strong computer skills and excellent data entry skills
- Superior written and oral communication skills
- Experience administering FMLA/other leave/absence management programs
- Flexibility and adaptability
- Thorough understanding of contract provisions and administrative policies and procedures
- Experience in developing materials to support a smooth leave of absence process
- Demonstrated ability to work independently and adapt to changing Client needs
Benefits
- Generous vacation and sick time
- Market-leading paid family, parental and adoption leave
- Medical coverage
- Company paid life and AD&D insurance
- Disability programs
- Partially paid sabbatical program
- 401(k) employer match
- Stock purchase options
- Employer-funded retirement account
- Flexible, inclusive and collaborative work environment
Job title
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