Customer Success Advocate managing relationships and client success initiatives at Global Payments. Focused on retention and satisfaction in a hybrid role with multiple U.S. locations.
About the role
- Customer Advocate II at Graphic Packaging managing account fulfillment, communications, and customer relationships. Ensuring timely shipments and participation in continuous improvement initiatives.
Responsibilities
- Provide accurate and continual communications to internal and external customers on any aspect of order fulfillment
- Order and inventory management based on forecast and other modeling
- Manage on time and in full shipments
- Project management for our external customers (developing new business with existing customers)
- Achieve all goals associated with cash flow for GPI as associated for their account
- Participate in Lean Sigma projects and deploy continuous improvement initiatives
- Develop strong relationships with internal and external customer contacts
- Liaison between GPI and our customer on all aspects of account management
- All other duties as assigned
Requirements
- 2-5 years’ work experience or proven track record for success
- Four year degree in applicable field of study or compensatory work experience
- Solid understanding of customer account management
- General understanding and experience with ERP business applications (SAP preferred)
- High degree of organization and attention to detail
- Successful time management and prioritization skills
- Effective written and oral communication
- Microsoft Office Skills
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Client Advocate at Bank of America handling escalated client requests and providing exceptional care. Investigating issues, managing case reviews, and advocating for clients within established guidelines.
Senior Customer Advocate handling customer inquiries and ensuring service excellence. Collaborating with teams and providing information about products and services.
Customer Advocate for Boldr responsible for assisting clients with inquiries and providing service excellence. Collaboration with teams to resolve issues and enhance customer satisfaction is key.
Customer Advocate handling communication between network providers and adjusters to track patient progress. Responsible for managing claims and ensuring customer satisfaction through effective relationship building.
Senior Customer Advocate at Oshkosh Defense focusing on customer satisfaction and resolving issues related to parts management. Collaborating with various internal teams and leading improvement projects.
Customer Advocate responsible for customer satisfaction and managing hospital relationships. Working closely with sales executives to ensure contractual agreements and operational processes are met.
Customer Advocate in MedRisk/SPNet supporting providers and adjusters in patient treatment tracking. Ensuring communication and workflow efficiency during claims management.
Customer Advocate I providing clear and timely solutions for client issues and inquiries. Responsible for managing ticket volume and educating clients on Sprout's HR and Payroll products.
Customer Advocate resolving client inquiries and complaints while ensuring service excellence. Collaborating with internal teams to provide timely and professional support at Boldr.