Experienced leader driving growth and shaping strategy for fintech communications at Mission North. Mentoring a talented team while advising C - suite leaders in financial services on defining moments.
About the role
- AVP leading Health & Dental Claims operations at Sun Life, overseeing a large team and ensuring client satisfaction through operational excellence and transformations.
Responsibilities
- Oversee a team of ~500 Health & Dental Claims Operations team, fostering a high-performance culture
- Drive service excellence, address escalated claims issues, and champion initiatives that enhance satisfaction for plan sponsors and members
- Oversee end-to-end Health & Dental Claims process ensuring quality, efficiency, accuracy, and compliance.
- Provide executive operational oversight for the Canadian Dental Care Plan (CDCP) block of business
- Champion process automation, straight-through processing, digital tools, and analytics to streamline workflows
- Ensure that claims operations adhere to all applicable federal and provincial regulations, industry standards, and internal governance frameworks
- Build strong partnerships with internal functions and external partners to align operational goals
Requirements
- 15+ years experience with senior leadership experience in transformation, technology and operations
- Strong financial and analytical acumen, with experience managing cost drivers, accuracy metrics, and operational risk across multiple geographies
- University degree in a related field such as business, engineering or operations research or relevant senior experience
- Proven track record of successful delivery of complex, multi-year programs on time and on budget
- Strong financial and business acumen, analytical and client focused
- Passion for innovation and a proven track record of leading operational transformation and digitization initiatives; experience implementing generative AI solutions an asset
- Bilingualism (French, English, both oral and written) is required for Quebec only
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development opportunities
- Paid time off
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