Senior IT Sales Engineer responsible for developing client portfolios and proposing tailored IT solutions. Engaging with strategic prospects and managing existing accounts in a dynamic IT environment.
About the role
- Sales Engineer providing consultative technical expertise to B2B companies leveraging cloud marketplaces. Crafting demos and scalable solutions while collaborating across teams in a fast-growing environment.
Responsibilities
- Partner closely with Sales to run technical discovery, deeply understand customer goals, and map Suger’s capabilities to their marketplace monetization strategy
- Lead product demonstrations tailored to customer pain points, clearly communicating ROI and business value
- Build technical prototypes, workflows, and integration examples to showcase how Suger automates listing, quoting, fulfillment, and billing processes via APIs
- Translate prospect requirements into actionable solution designs leveraging Suger’s features, integrations, and API-first platform
- Own the technical handoff from pre-sales to post-sales by documenting customer requirements, configuration expectations, integration details, and success criteria—ensuring Implementation, Product, and Customer Success have everything needed to deliver an exceptional onboarding experience
- Build and maintain reusable demo assets, templates, and workflows that support scale across the GTM organization
- Serve as the technical liaison to Product, surfacing insights, influencing roadmap priorities, and refining messaging
- Collaborate on cross-functional initiatives such as product launches, partner programs, cloud marketplace events, and strategic enablement
- Document learnings, objections, patterns, and best practices to refine the sales cycle and drive continuous improvement
- Help establish the foundation of the Sales Engineering function - processes, playbooks, tools, and metrics
Requirements
- 3+ years of Sales Engineering, Technical Pre-Sales, or related customer-facing technical experience in a SaaS environment (candidates with strong marketplace, revenue operations, or cloud/DevTools backgrounds may be considered even if they have less traditional SE experience)
- Strong discovery skills—the ability to earn customer trust, ask probing questions, and uncover the “real” business pain
- Excellent demo and storytelling skills, translating complex technical capabilities into compelling business outcomes
- Comfort building technical prototypes, workflows, or integration examples — must be able to utilize APIs to demonstrate product capabilities, validate use cases, or build lightweight integrations
- Solid understanding of enterprise SaaS buying cycles and the SE’s role in driving deal momentum
- Strong analytical thinking to articulate ROI, quantify operational improvements, and support business cases
- Experience working cross-functionally with Sales, Product, and Customer Success teams
- Demonstrated success in high-growth, fast-paced environments
- Curiosity about AI tools and emerging technologies, with a willingness to adopt them to improve productivity
Benefits
- Competitive compensation, meaningful early-stage equity, and comprehensive benefits - including healthcare, a monthly stipend for office expenses, and team outings
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