Implementation Engineer responsible for implementing Risk & Fraud Management Software Solutions. Collaborate with clients to ensure successful delivery and adherence to quality metrics.
About the role
- Staff Implementation Engineer leading deployments of Vocera communication solutions across hospitals in Australia. Working with clinicians and IT teams to enhance communication and patient care.
Responsibilities
- Lead the planning, installation, configuration and validation of Vocera communication systems.
- Work with clinical teams to understand workflows and turn requirements into scalable system designs.
- Integrate Vocera with nurse call, patient monitoring, EHRs, phone systems and other hospital technologies.
- Deliver clear, engaging training to customer IT teams and support staff.
- Troubleshoot technical issues, optimise system performance and support customers through complex challenges.
- Communicate proactively with customers, project teams and internal stakeholders.
- Mentor internal colleagues and contribute to a strong, collaborative team culture.
- Maintain the highest standards of data security and confidentiality.
Requirements
- Degree in Computer Science/IT or equivalent experience
- 4+ years in technical support or implementation across Windows & Linux environments
- Experience in healthcare highly advantageous
- Strong networking skills
- Knowledge of TCP/IP, network security and load balancers highly advantageous
- Experience integrating nurse call or monitoring systems highly regarded
Benefits
- Comprehensive training and career development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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